I spent a couple of years as field service as part of my job. What I came to appreciate was every form of communication has it's uses. Sometimes there is no goo

I spent a couple of years as field service as part of my job. What I came to appreciate was every form of communication has it's uses. Sometimes there is no good substitute for face to face. And once you'd been to a site and dealt with the people face to face it was a lot easier dealing with them remotely.