You see this with nearly every SaaS provider. There's clearly a split between the email/pii in the control plane (admin dashboard) for your account, and then s

You see this with nearly every SaaS provider. There's clearly a split between the email/pii in the control plane (admin dashboard) for your account, and then separate (often third party) spam tooling that they "sync" with, where the syncs work maaaaayyyybbeee 80% of the time. Department A handles the cplane (tech) and Department B handles the spam (marketing) and they try to go about their day/month/quarter with as little interaction as possible. The end result is how your data/email is handled in one is different than how its handled in another and they can often ping pong or feedback off each other in automated ways that make trying to unsubscribe a confusing game of playing byzantine generals with other peoples products. Now, just because I understand and sympathize with how things got this way, doesn't mean I'm not glad this guy is holding CFs feet to the fire for doing something about it. This emergent anti-pattern/"worst"-practice needs to improve, who better than the poster child for consumer tech saas.