5 ms·

Just an idea, why not also have a free 1 client, 100mb account? I would think that this should get you some good user feed-back (past a 7 day usage pattern), a

by jjm 16y ago

Just an idea, why not also have a free 1 client, 100mb account? I would think that this should get you some good user feed-back (past a 7 day usage pattern), and also eventually force users to pay up as they get more comfortable with your app.

marcamillion 16y ago
I fought with this, to be honest. I know it can get more people into the funnel. I guess the issue I was afraid of - and decided to try and mitigate - is having to support a ton of free users, when I really need to get revenue coming in through the door. Once things settle down and I have a nice core set of paid users, then I might consider doing that. Who knows...this is just the first step, so expect lots of iterations from here on out :)
- TuaAmin13 16y ago
  My professor once said something to the effect of "You sell something for free when you're combating the anxiety of loss. You don't go free to compete on price." I guess one thing you have to ask yourself is if your customers aren't coming because they're afraid of losing something, even with the 7 day free trial. I don't necessarily think you need a free version. Also, it's easy to decrease prices but difficult to go up. I agree with some of the other posts that suggest you should add some more illustrations of what the product does. Sitting in my armchair I don't see the difference between this and a flickr album besides being able to post 4 pictures side by side. I'm not your target audience though so I don't know what problems your customer segment has.
  - marcamillion 16y ago
    I agree with the sentiments of your professor :) I think I will definitely be adding some more illustrations and such. The difference between this and a flickr album is that this is made specifically to get feedback from clients - whereas flickr is made to display images. Sure, they both display images - but both have different purposes.
- jjm 16y ago
  You understood what I was getting at. I would have offered the free plan to get the app polished (post 7 day usage pattern I described) but if your not exactly ready to field support issues that flood in, it could hurt a tiny bit. Can't wait to see how this thing grows though!
  - marcamillion 16y ago
    Thanks. So do I :) P.S. Any twitter love or anything you can do to assist, would be of great benefit :) My original tweet is here: http://twitter.com/#!/marcgayle/status/60074007638179841 http://twitter.com/#!/marcgayle/status/60074007638179841 but a more descriptive version is here: http://twitter.com/#!/layerphase/status/60114383874965504 http://twitter.com/#!/layerphase/status/60114383874965504 Thanks.

by jjm 16y ago

marcamillion 16y ago

I fought with this, to be honest. I know it can get more people into the funnel. I guess the issue I was afraid of - and decided to try and mitigate - is having to support a ton of free users, when I really need to get revenue coming in through the door. Once things settle down and I have a nice core set of paid users, then I might consider doing that. Who knows...this is just the first step, so expect lots of iterations from here on out :)

TuaAmin13 16y ago
My professor once said something to the effect of "You sell something for free when you're combating the anxiety of loss. You don't go free to compete on price." I guess one thing you have to ask yourself is if your customers aren't coming because they're afraid of losing something, even with the 7 day free trial. I don't necessarily think you need a free version. Also, it's easy to decrease prices but difficult to go up. I agree with some of the other posts that suggest you should add some more illustrations of what the product does. Sitting in my armchair I don't see the difference between this and a flickr album besides being able to post 4 pictures side by side. I'm not your target audience though so I don't know what problems your customer segment has.
- marcamillion 16y ago
  I agree with the sentiments of your professor :) I think I will definitely be adding some more illustrations and such. The difference between this and a flickr album is that this is made specifically to get feedback from clients - whereas flickr is made to display images. Sure, they both display images - but both have different purposes.
jjm 16y ago
You understood what I was getting at. I would have offered the free plan to get the app polished (post 7 day usage pattern I described) but if your not exactly ready to field support issues that flood in, it could hurt a tiny bit. Can't wait to see how this thing grows though!
- marcamillion 16y ago
  Thanks. So do I :) P.S. Any twitter love or anything you can do to assist, would be of great benefit :) My original tweet is here: http://twitter.com/#!/marcgayle/status/60074007638179841 http://twitter.com/#!/marcgayle/status/60074007638179841 but a more descriptive version is here: http://twitter.com/#!/layerphase/status/60114383874965504 http://twitter.com/#!/layerphase/status/60114383874965504 Thanks.