In production systems when something goes wrong is very common to ask customers/support team for logs. In most cases customer need SSh access or some role to co

In production systems when something goes wrong is very common to ask customers/support team for logs. In most cases customer need SSh access or some role to collect this info. By the time they get to those, they are gone. In my experience to really scale a service you need OOB logging tools and automation to perform actions around errors in logs