Is this how you substitute experience in an industry? As in the “we built this because we needed it, and it turns out a billion other people did, too” story? I

Is this how you substitute experience in an industry? As in the “we built this because we needed it, and it turns out a billion other people did, too” story? It sounds like everyone ‘improves’ their offering based on feedback - but some folks seem to ‘just know’ what they are going through, and that somehow resonates with others. I’ve always wondered if there’s a difference between approaches or if it’s all just window dressing.