The author is right, if by broken he means insanely difficult. The number of things that a person has to be aware of to launch even a simple web application is

The author is right, if by broken he means insanely difficult. The number of things that a person has to be aware of to launch even a simple web application is simply daunting. Even after launch, there are even more pitfalls and gotchas awaiting. We've come to accept this insanity as normal, and perhaps the time has come to demand better.