I live in a third world European country and I just did that for the first time a couple of months ago. Couldn't get them on the phone to request an appointment

I live in a third world European country and I just did that for the first time a couple of months ago. Couldn't get them on the phone to request an appointment (that would have been free anyways), so I just filled out a form and got an email a day later. What a time to be alive!