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The time you mark the dashboard as “red” is when the clock starts ticking against your SLA and error budget.
by memset 6y ago
The time you mark the dashboard as “red” is when the clock starts ticking against your SLA and error budget.
- gowld 6y agoThat makes no sense. The dashboard is for current best-effort knowledge. SLA and budget are for actual outages.
- londons_explore 6y agoNot true. A lot of customers judge their perception of the severeness of an issue based on the service dashboard. That's why the dashboard makes everything look more rosy than reality. Every time it says "some customers may be experiencing elevated latency", it usually means "all customers are seeing all requests timeout, and the only ones who aren't are the ones not using the service right now". Yes seriously - when they say "<5% of users are having trouble accessing Gmail" they are calculating that based on the percentage of all Gmail accounts which have seen an error. Obviously the vast majority of accounts are inactive at any one time, so aren't seeing anything...