Is it possible that these series of events happened so soon to each other that Hootsuite's representative had no knowledge of an ICE contract? Maybe it was cons

Is it possible that these series of events happened so soon to each other that Hootsuite's representative had no knowledge of an ICE contract? Maybe it was considered as "just another contract" to the company, and word didn't get to their representative at the time? Sure it looks like "lying" but who knows how their company is structured?