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People aren't stupid. "We try to earn money. But if it costs us $1 to save someone, somewhere, we will always do so" is basic moral decency on a level that any
by IfOnlyYouKnew 6y ago
People aren't stupid. "We try to earn money. But if it costs us $1 to save someone, somewhere, we will always do so" is basic moral decency on a level that any five-year old will understand it.
- capableweb 6y agoAbsolutely, most people are actually smart, at least in my experience. But I think it's important to realize that this "basic moral decency" you talk about, is something that we commonly use in a lot of industries, but no one is forcing us too, so it can quickly disappear or be forgotten. Especially when you're working in a for-profit company. It starts being murky when the $1 changes to $10 or $100, as now you're trying to balance two values, profits and overall helpfulness. If you're asking the company to take a stance, you and others might feel differently about what's important. Some industries simply look the other way and make the simple statement that it's all about money, nothing else. Sometimes I dream of taking that stance, just because everything would be simpler.
- nickff 6y agoIt's not just about 'looking the other way'; companies that take these stances are presenting a risk of discontinuation of services to customers. Any potentially politically controversial customer now has to discount Hootsuite's reliability; somewhat akin to how Google has a reputation for cancelling products. Hootsuite has basically eroded every client's faith.