0. What was your goal? 1. What did you do? (Report the steps exactly.) 2. What did you expect? 3. What happened instead? (Report the messages exactly.) 4. W

0. What was your goal? 1. What did you do? (Report the steps exactly.) 2. What did you expect? 3. What happened instead? (Report the messages exactly.) 4. What are your wild speculations about the causes and solutions?