Yes, it is a risk. But the fears of a conflict of interest are real. What's to stop you giving favourable treatment to the customer at a cost to your own compa

Yes, it is a risk. But the fears of a conflict of interest are real. What's to stop you giving favourable treatment to the customer at a cost to your own company (though not to you personally)? In a case where reassignment isn't possible I'm not at all sure what the right answer is.