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Ok, rant time. I used Google Drive to back up photos for several years, but after moving to somewhere with a different currency I naturally wanted to avoid thos
by l0b0 6y ago
Ok, rant time. I used Google Drive to back up photos for several years, but after moving to somewhere with a different currency I naturally wanted to avoid those extortionate fines banks charge for multiplying two numbers together.
I tried to use their web site. No option to change currency. Then I tried contacting support. What a shitshow that was:
- They claimed it was trivial, but the web site just wouldn't cooperate. "You can't change your country because one or more Google services you're using does not allow you to change your country." Google Support were never able to tell me which service that was.
- They suggested and I tried the usual restart, reboot, reinstall, clean cookies, try different browsers, login from an incognito window, etc. etc.
- Then they asked me to delete all registered payment options and finally to cancel my Drive subscription, after which point of course I lost access to my files and I was no longer able to pay to reinstate access.
After several months of support assuring me that they had "our specialist team working on this" not a single thing happened.
Thankfully I had a big enough hard drive to store all the photos, so I just found another service (which has been rock solid ever since) and made a mental note to move off of Google ASAP.