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Nothing other than Google is obsesed with automating things with half baked machine learning solutions and thinking they don't need a service desk with humans.
by jaimex2 6y ago
Nothing other than Google is obsesed with automating things with half baked machine learning solutions and thinking they don't need a service desk with humans.
Other companies automate a lot but its way easier to get to a person. Twitter, Facebook, Amazon - they will all get back to you in under 48 hours and actually undo what the machines have done.
- spondyl 6y agoWell, maybe not Twitter? I've used their hidden platform team contact form about 4 times and I've never heard a response from them. I say hidden because there's a hard to find page that lists all of the contact forms, except the platform contact form isn't on there. You just kinda of... have to know it exists somehow.
- jaimex2 6y agoI had a spare account hijacked and banned, recovery took about a day from memory using their contact form. This was sometime last year.