> Only a law that prohibits or at least severely limits automated handling of customer complaints would help against these practices. I only recently learned t

> Only a law that prohibits or at least severely limits automated handling of customer complaints would help against these practices. I only recently learned that GDPR actually includes such a thing: https://en.wikipedia.org/wiki/General_Data_Protection_Regulation#Right_to_object_and_automated_decisions https://en.wikipedia.org/wiki/General_Data_Protection_Regula... although a footnote later appears to say "no, it does not" https://en.wikipedia.org/wiki/General_Data_Protection_Regulation#cite_note-66 https://en.wikipedia.org/wiki/General_Data_Protection_Regula... so I guess we leave that fight to lawyers There is further commentary elsewhere in this thread: https://news.ycombinator.com/item?id=24572144 https://news.ycombinator.com/item?id=24572144