(That said, I don't think there's any way Apple wants to get anywhere near Comcast's awful customer service reputation.) It actually might not be that bad for

(That said, I don't think there's any way Apple wants to get anywhere near Comcast's awful customer service reputation.) It actually might not be that bad for Apple. There's no place to go but up in terms of Comcast's customer service, and Apple could always present it like it is a serious uphill battle (which it is), so if they don't kick its ass out of the gate, it'll just be one of those things Apple tried but couldn't do. Of course they'd still be left with this huge service albatross if it doesn't work out, and that's where the risk is.