Hopefully it's not malice. But then it needs to be communicated. If the issue is a bug that needs fixing, say so. Don't say scheduled maintainance if it isn't.

Hopefully it's not malice. But then it needs to be communicated. If the issue is a bug that needs fixing, say so. Don't say scheduled maintainance if it isn't. Like Facebook, at some point organizations lose the benefit of the doubt.