Yes. I think its 3 fundamental objectives: -I want people who use my product to be happy with it. -If they are not, I dont want them bad mouth me. -When some

Yes. I think its 3 fundamental objectives: -I want people who use my product to be happy with it. -If they are not, I dont want them bad mouth me. -When someone is unhappy, that an excellent opportunity for me to learn, so I want to incentivize my customer to engage with me in a productive and not antagonistic way.