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I sell software and have for many years, and I dont advertise it but I always give 100% money back to any unhappy customers (granted there is very few of them,
by quelsolaar 6y ago
I sell software and have for many years, and I dont advertise it but I always give 100% money back to any unhappy customers (granted there is very few of them, for the last 2 years I have had one). Usually if someone mails me expressing unhappiness, I start by giving them a full refund even if they dont ask for it, then I mail them to tell them that I have refunded them, usually i let them keep the license, and then I try to engage with them to fix the problem.
Usually when this happens, its well worth the license fee to figure out whats wrong to improve the product, and the customer is eager to help.
- noway421 6y agoA software product would be different since it would have much higher margins.
- CliffStoll 6y agoOh, but I understand what you're saying, Solaar. You make your software to solve problems and make situations better and people happier -- if that doesn't happen, you'd way rather simply refund their money.
- quelsolaar 6y agoYes. I think its 3 fundamental objectives: -I want people who use my product to be happy with it. -If they are not, I dont want them bad mouth me. -When someone is unhappy, that an excellent opportunity for me to learn, so I want to incentivize my customer to engage with me in a productive and not antagonistic way.
- RotANobot 6y agoThis seems like an excellent way to run a business for all involved.
- quelsolaar 6y agoI try!
- hossbeast 6y agoWhere can I learn about the software you sell?