Referring to them as "the crackheads" might be a barrier gaining understanding of their choice of tools. :-D My guess is that was intended as hyperbole, like

Referring to them as "the crackheads" might be a barrier gaining understanding of their choice of tools. :-D My guess is that was intended as hyperbole, like saying you think they are "crazy" for doing so. Still, I'm thinking you'd be more likely to get interesting feedback by stepping it down a bit.