For my employer's B2B product, most of the "technical" QA is done under the direction of the product management team (which encompasses dev), and most of the "f

For my employer's B2B product, most of the "technical" QA is done under the direction of the product management team (which encompasses dev), and most of the "functional" QA happens with the "premium support" staff who are contracted to & spend time understanding the requirements of the biggest customers.