You are correct that it has gotten worse since the arbitration decisions. Also, if you think its hard to resolve something when you're a customer, wait till yo

You are correct that it has gotten worse since the arbitration decisions. Also, if you think its hard to resolve something when you're a customer, wait till you see how they treat you if you aren't! To wit: I spent months fighting with Comcast about a bill for an address that I never lived at, let alone during time in question. Sent them proof multiple times but they kept sending it to collections (and collections would claim I had to go through comcast). I still remember when I mentioned how many debt collection laws they were violating... then the retorts, then hearing the fight leave his voice when i explained i have never been a customer of comcast and thus cannot be bound by their arbitration agreement. Which brings up a huge reminder that these companies are only able to get away with these things because in most of the country if you want internet you will have to settle up with them sooner or later. Thats the other thing I got from the conversations: Comcast doesn't seem to be selling off the debt. (Probabpy for reasons listed above.) Every collection agency claimed that they were 'contracted to collect' but did not own the debt. As a result trying to prove it was identity theft was a kafkaesque nightmare that I never actually succeeded at. They only left me alone because I made it clear that I had sent them more than enough documents to prove it could not have been me, and every time they would call or send another letter I would tie up 1-2 hours of one or more phone reps time.