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If there are problems with the place, like that it looks like shit you are going to ultimately win the chargeback dispute, but it's annoying regardless. And of
by literallycancer 6y ago
If there are problems with the place, like that it looks like shit you are going to ultimately win the chargeback dispute, but it's annoying regardless. And of course the Airbnb dispute resolution process is complete garbage designed to annoy the user enough so that they give up. Gotta get those numbers up, right?
- sokoloff 6y agoDatapoint of just one: I had one AirBnB disaster as a renter. Support did initially steer me towards a compromise (to accept the place with a reduction in rent) but as soon as I persisted, they agreed to a full refund (including the platform fee). It wasn't a difficult experience at all. I was on my own to find a place to stay, but it was Vegas, so that was trivial.
- yardie 6y ago> I was on my own to find a place to stay, but it was Vegas, so that was trivial. I was in the south of France during peak vacation season. Every hotel in this small town was booked. With a toddler who was visibly worried and extremely tired. To put it conservatively, it was a fucking nightmare.