If it can be done by a process, then document it and do it by process. It is not hero work. But don't underestimate hero work. Your local fire department does

If it can be done by a process, then document it and do it by process. It is not hero work. But don't underestimate hero work. Your local fire department does the kind of work that most people who subscribe to mundane management philosophies denigrate. At about age 30, as a new junior employee at one of the worlds biggest companies, I got involved with hero work for more than a decade without originally planning to do that. You can't find too many people who are willing to crouch inside a quickly nailed together Farday cage for weeks and write software that detects unwanted EMI, find cache corruptions caused by unwanted isotopes in solder or write custom microcode for weird signal processing architectures. There is absolutely no information hoarding, because every real challenge occurs exactly once and needs to be solved the first time before it can be reduced to a repeatable process. In between those assignments, I had a really tough time living through the attitudes of some of the anti-hero culture warriors. Eventually some of those mangers got together, tried to eliminate the culture all together and reform the former fire-fighters. Who wants to work in an environment like that? Not anyone like me for sure. I found myself fired at age 40. The spoils of a decade of such work are good enough that I don't really need to work ever again. But I can't stop doing it - it changes you. Started a consulting company to help many others deal with problems that process oriented people can't solve. If you are young and so inclined, I highly recommend hero work as a career. It is rewarding mentally and financially.