On the one hand, a lot of devs see production support as beneath them. On the other I think managers seem to thing they'll get a net productivity increase doin

On the one hand, a lot of devs see production support as beneath them. On the other I think managers seem to thing they'll get a net productivity increase doing this, but there's not. Development gets much harder when you have to context shift several times per day. That being said, I do feel devs should do prod support. It gives them a better feel for their apps they build and how they're used and where the customer pain points are. But, I also feel there should be layers of support below the devs; devs should only get the ticket when they're the only ones left who can figure it out.