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1. The best team I've ever worked with considered every support request to be a bug. Is the user confused? At minimum, that's a documentation bug. It's also pos
by ocdtrekkie 6y ago
1. The best team I've ever worked with considered every support request to be a bug. Is the user confused? At minimum, that's a documentation bug. It's also possible the product itself should be doing a better job stepping the user through a process or self-diagnosing.
3. https://news.ycombinator.com/item?id=24554399 https://news.ycombinator.com/item?id=24554399