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Also in finance with dedicated support teams. Our support was great, some of our guys in Asia were outright fantastic at debugging. To be fair, being great was

Also in finance with dedicated support teams. Our support was great, some of our guys in Asia were outright fantastic at debugging. To be fair, being great wasn't enough, their job was only possible because the company had unified tooling. A single deployment solution that was deploying near 1M tasks a day in the company, allowing all employees to lookup what is running where and see logs. This made me appreciate just how useful it is to have both dedicated support AND unified tooling. The average company couldn't benefit from having folks on rota because it's impossible to figure out where anything is running.

woutr_be 6y ago
We still don't have a single deployment solution, we don't even have single hosting solution. We can choose between 3 different cloud providers, or dedicated servers. (They're pushing for cloud now) The thing is, this all is pushed down from management. In my previous project, we tried to automate as much as possible, but at the end of the day, our production support still wanted to deploy manually. Our business still wanted to see manual end-to-end tests with screenshots. Then there's also different regulations in certain countries where you need to host your application and database in the country itself, so that's another solution. Working in finance can be a real eye opener sometimes.