I work for a European company and many of my coworkers are remote from around the world. They were surprised by this too. My city also has regular brown outs,

I work for a European company and many of my coworkers are remote from around the world. They were surprised by this too. My city also has regular brown outs, power outages, etc. that have greatly inconvenienced my remote work (I have done a lot of work recently over a mobile hotspot). And it's not a HUGE city, but it is sizable (600k metro, ~800,000 in the metro + surrounding areas). But for how this can be the case: It's as another commenter says. The provider is a duopoly in my area so I have no choice. Even worse the provider doesn't have many employees who do this work, they mostly hire 3rd party consultants to do repairs/installations of infrastructure.