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Our company is trying to move to "devops" and having dev teams on pager duty, doing manual reporting, etc. They seem surprised at the amount of pushback from t

• comeonseriously 6y ago
  On the one hand, a lot of devs see production support as beneath them. On the other I think managers seem to thing they'll get a net productivity increase doing this, but there's not. Development gets much harder when you have to context shift several times per day. That being said, I do feel devs should do prod support. It gives them a better feel for their apps they build and how they're used and where the customer pain points are. But, I also feel there should be layers of support below the devs; devs should only get the ticket when they're the only ones left who can figure it out.
  • g051051 6y ago
    It's not "beneath" them, but it's an entirely different skill set. If you want me involved, approach me like a partner and we can work together, don't try to suddenly give me a job I can't do.