I can guarantee that the customer reports came in as "my broadband isn't working again this morning...". And that's for the customers who called in. Unless you

I can guarantee that the customer reports came in as "my broadband isn't working again this morning...". And that's for the customers who called in. Unless you had 50+% of the village calling up every morning for a week, it would not have been identified as a cluster event (and I suspect many ops orgs don't have the means to identify clusters anyway).