I generally find the only way anyone gets Google to respond to any service issue at this point is to be lucky enough that they can make it in to a tax issue so

I generally find the only way anyone gets Google to respond to any service issue at this point is to be lucky enough that they can make it in to a tax issue so Google legal get involved or to utter (at least vaguely credibly) the magic word antitrust. Otherwise Google effectively just bin any issues that a customer service team should fix.