4 ms·
It probably takes 18 months to get a support case escalated to the point where a real engineer looks at it.
by andybak 6y ago
It probably takes 18 months to get a support case escalated to the point where a real engineer looks at it.
- jve 6y agoProbably. From the wording in article they BEGAN solving the issue after 18 months. But then, it was only after some cable has been replaced - that could have taken a while to plan, budget and actually do, then again collect feedback. > After 18 months engineers began an investigation after a cable replacement programme failed to fix the issue.