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Short answer - it's BT. From personal experience it probably took most of that time to escalate the issue high enough for someone to take it seriously, then a

by stoobs 6y ago

Short answer - it's BT. From personal experience it probably took most of that time to escalate the issue high enough for someone to take it seriously, then a few visits to get the right people onsite. It would have probably been quicker to migrate the village to FTTP

memsom 6y ago
No it is worse than that, it is Openreach. BT spun them off, and they are not the same company anymore - this was to avoid being told they had a monopoly on the lines. But in truth, BT get a lot more priority with Openreach than any other provider, but the quality of the service Openreach provides is inadequate at best anyway. Relevant story - we moved in to a new build and waited 3 months to get ADSL. Not anything fancy, just plain old ADSL. The provider we went with was Talk Talk, and they basically had to go to Openreach and ask them to sort out the issue (turned out to be something to do with over capacity at the exchange.) This dragged on for months. I spent hours on the phone talking to someone in India, who then talked to someone in the UK who then got on to Openreach. It was a wholly terrible experience. I finally lost my proverbial s??t and complained directly to Openreach (and believe it or not actually got a response with the real reason for the delay - some infrastructure through which caballing went through had collapsed and they needed to schedule it to be fixed, but as it was under a dual carriage way, that was taking some time. Still possibly a lie, but better than the nonsense I was getting from the guy in India.) So as they had been lying to me constantly, I gave up and cancelled the contract, and we went with BT instead because we could then use the FON wireless of our neighbours in the interim. Well, one week later the ADSL came on. This was at least 2 weeks before it was scheduled by Openreach and BT, who were aware of the issue. So all we can assume is someone magically fixed it. To this day I don't know if BT and Openreach had some special relationship or if we were just lucky and BT juggled something in the exchange, but - yeah, 4 years later we have cruddy ADSL still, and no Fibre or Cable.
- sgt101 6y ago
  You get what you pay for from Openreach - or more precisely the service provider pays little, and tells you it's Openreach while you pay lots. Sky and BT retail definitely pay for the top options of services.

by stoobs 6y ago

memsom 6y ago

No it is worse than that, it is Openreach. BT spun them off, and they are not the same company anymore - this was to avoid being told they had a monopoly on the lines. But in truth, BT get a lot more priority with Openreach than any other provider, but the quality of the service Openreach provides is inadequate at best anyway. Relevant story - we moved in to a new build and waited 3 months to get ADSL. Not anything fancy, just plain old ADSL. The provider we went with was Talk Talk, and they basically had to go to Openreach and ask them to sort out the issue (turned out to be something to do with over capacity at the exchange.) This dragged on for months. I spent hours on the phone talking to someone in India, who then talked to someone in the UK who then got on to Openreach. It was a wholly terrible experience. I finally lost my proverbial s??t and complained directly to Openreach (and believe it or not actually got a response with the real reason for the delay - some infrastructure through which caballing went through had collapsed and they needed to schedule it to be fixed, but as it was under a dual carriage way, that was taking some time. Still possibly a lie, but better than the nonsense I was getting from the guy in India.) So as they had been lying to me constantly, I gave up and cancelled the contract, and we went with BT instead because we could then use the FON wireless of our neighbours in the interim. Well, one week later the ADSL came on. This was at least 2 weeks before it was scheduled by Openreach and BT, who were aware of the issue. So all we can assume is someone magically fixed it. To this day I don't know if BT and Openreach had some special relationship or if we were just lucky and BT juggled something in the exchange, but - yeah, 4 years later we have cruddy ADSL still, and no Fibre or Cable.

sgt101 6y ago
You get what you pay for from Openreach - or more precisely the service provider pays little, and tells you it's Openreach while you pay lots. Sky and BT retail definitely pay for the top options of services.