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I'm not even talking 24/7 pager work. But just tackling some support tickets as part of your job so you see where people are having issues with your product. T

I'm not even talking 24/7 pager work. But just tackling some support tickets as part of your job so you see where people are having issues with your product. Too often I see BigCorp development teams seeming blatantly oblivious to where their pain points are, and it's because they aren't forcing their developers to do support. They're pushing code, but they aren't pushing code that solves real problems for people.

MattGaiser 6y ago
If you work for a Bigcorp development team, you are probably jus trying to keep a product owner happy. The user being happy or not will not ever impact your life, especially since you might well have moved on before it ever goes to prod.
deleted 6y ago
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