How much of that is tech management issues though? I mean, in past life we implemented the whole lync stack of servers, SBCs, etc., and it worked great. We had

How much of that is tech management issues though? I mean, in past life we implemented the whole lync stack of servers, SBCs, etc., and it worked great. We had a few older employees that were highly skeptical of the conversion (a phone's a phone, right??) but completely changed their tune once they got used to clicking on phone numbers to dial, simultaneous ring, etc. We couldn't have done that if the fundamental performance wasn't taken care of. The system took a lot of tuning but I can't but think that implementation poor implementation/management of the stack was a bigger problem for Lync than the actual system itself. I'm blaming the sysadmins. ;)