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This is a valid point. I've gone to sign up for a SaaS before, read through the features list and thought it was great, and then realised they've split all the

This is a valid point. I've gone to sign up for a SaaS before, read through the features list and thought it was great, and then realised they've split all the features up among plans and I'll need to pay more than I was expecting to. Obviously this just means that the highest tier plan is what they think all the features together are worth, but I often find that for smaller SaaSes, the desire to have 3 plans shapes how they do their pricing, so the highest "all inclusive" plan is more expensive than it otherwise would be if there was a single plan.

teraku 6y ago
It's more like yjftsjthsd-h said in their comment (https://news.ycombinator.com/item?id=24548071 https://news.ycombinator.com/item?id=24548071): They suddenly make me work for it. Sure, this might be the worth of the features, but then I might get frustrated: "I want features X and Z, but they are only in the most expensive tier. In the cheaper one I can get just X, or X and Y. So now I have to pay for X, Y, Z although I only need X and Z." Another example: johnreed fitness gym offers three tiers. They are basically the same, but give you more flexibility in where you train. If you are a member for one year, you move up one tier for the same price. It's not clear whether or not my contract would get cheaper if I start at the highest and after a year move to the price of one lower. So basically they made me work and think a lot just about pricing for some service I actually want because I don't want to think about it. Which made me choose another gym altogether.