I have friends who have worked for Microsoft for ~20 years. I'm a small-business IT consultant. My MS friends have the feeling that it was a painful transitio

I have friends who have worked for Microsoft for ~20 years. I'm a small-business IT consultant. My MS friends have the feeling that it was a painful transition, yet ultimately a good thing, and that quality has gone up. My experience on the ground, so to speak, is the exact opposite. The May(!) update still has showstopping bugs with a not-small portion of my clients. Last year, one was bitten by the wipe-the-user-folder upgrade bug. The trust in running windows updates is at an all-time low amongst the general users, and I can't blame them. I trust my friends. I also trust my own experiences. I wonder where the disconnect is?