Maybe it enhanced velocity, but I can tell you that for sure it did not improve quality for Office, Windows, or Visual Studio (not Code). I work with all of tho

Maybe it enhanced velocity, but I can tell you that for sure it did not improve quality for Office, Windows, or Visual Studio (not Code). I work with all of those products, and have worked with them before and after the big layoff. The quality of those offerings took a serious hit when they outsourced QA to their customers. I try to submit feedback and half the time the feedback tool itself fails to work, the other half of the time my bug is closed or ignored so that the team can 'focus on issues with a broad customer impact'. Is there any evidence that Microsoft's product quality has improved recently? The only way I can imagine justifying that point of view is if you divide by the cost to get that quality, which is a useless metric to me as a customer. Maybe I just experience bugs that no one cares about, but I no longer recognize Microsoft Office or Windows as solid software given the massive increase in the volume of bugs I experience.