Another way to think about it is that no product is ubiquitously liked by the entire population. One important part of developing a new product is figuring out

Another way to think about it is that no product is ubiquitously liked by the entire population. One important part of developing a new product is figuring out who your target audience is. Their feedback is likely relevant to you, but the feedback from someone who'd never use it anyway can probably be taken with a grain of salt. It's very common for people to think that, for something to be successful, everyone must appreciate it. However, that's not true. For instance, there are lots of things I don't see the point of (like tiktok or instagram); yet, they're very successful products. I'm just not the target audience. That said, I don't even think his main point was really invalid. Dropbox didn't really replace pendrives, people are still carying those around. As pointed out, connectivity is still an issue and people want to have an offline backup.