You assume these organizations are filled with developers. From working for government, state higher ed, and health care for over 20 years, I can tell you, they

You assume these organizations are filled with developers. From working for government, state higher ed, and health care for over 20 years, I can tell you, they are not. They are filled with techs who know how to call vendors (or are required to by leadership). So, when Epic (the EMR) system breaks and doctors and nurses can’t look up the info for an unconscious patient and the patient ends up dying, then yeah, the IT shop takes forever to patch things.