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> I would also expect that releasing this as a paid product, as opposed to open source, will actually reduce entitlement by users. That is the very opposite of
by jsjohnst 6y ago
> I would also expect that releasing this as a paid product, as opposed to open source, will actually reduce entitlement by users.
That is the very opposite of what I’d expect and have observed personally over the years. The folks who’ve paid a small amount are virtually always the most demanding and refunding them and asking them politely to go away just fuels their indignation further.
- fxtentacle 6y agoI've been selling a $9 Windows app for 5 years now and never had a case where someone continued to contact support after a refund. We did have people who had a system straight from hell where nothing worked as planned, but then again the users of those systems seemed to be aware that it's their computer and not my app.
- jsjohnst 6y agoSo you are lucky I guess? That’s the great thing about anecdata, everyone will have a somewhat different experience.