Cool. It sounds like we draw that line in different places. I think your comments about aligning motivations is universal, and applies regardless of whether o

Cool. It sounds like we draw that line in different places. I think your comments about aligning motivations is universal, and applies regardless of whether or not a services is sourced. My position is the illusion of "control" by assigning tasks to full time employees is almost never worthwhile in light of the enormous costs and risks of putting someone on your payroll. When a disaster strikes and you're caught empty-handed, you'll either be firing an employee, or firing a vendor. It's a lot easier and is less risky and it costs less to fire and replace a vendor.