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What follows works 99% of the times with airbnb: Customer service representative: "For training purposes this call is being recorded. Are you okay with it?" A
by empeyot 6y ago
What follows works 99% of the times with airbnb:
Customer service representative: "For training purposes this call is being recorded. Are you okay with it?"
Airbnb member: "Well, you know if you feel comfortable that we record this call for quality purposes, I'm totally fine with it, no worries."
CSR:"Haha, sure I am. I just have to ask, you know."
AM: "Sure, me too, it's important to me that you're comfortable with it, too. So... here's the issue why I'm calling..."
- dmarlow 6y agoInstead of saying "we record this call", why not just replace it with "this call is being recorded"? Seems that little bit more sneaky!
- EmilioMartinez 6y agoI always wondered, given how disingenuous they are by saying "training purposes", doesn't that weight in in any way during a legal process? You'd still have yourself to blame if you naively believe everyone, but is it legal to present evidence obtained in bad faith? Can you blatantly lie and say the recording is automatically deleted after a minute, and still present it in a court of law?
- Spooky23 6y agoIt’s not reasonable to list every possible use. Any call center routinely uses call data to train and evaluate agents.