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Are you in a two-party consent state [0]? If not, you can legally record the conversation without informing them. I record all phone interactions with corporati
by gsk22 6y ago
Are you in a two-party consent state [0]? If not, you can legally record the conversation without informing them. I record all phone interactions with corporations by default.
[0] https://en.wikipedia.org/wiki/Telephone_call_recording_laws#United_States https://en.wikipedia.org/wiki/Telephone_call_recording_laws#...
- cpach 6y agoDo you have an Android phone? Call recording is one of the few features that I miss on iPhone.
- zackees 6y agoIf the corporation notifies you that you are being recorded, then that is also the consent you need to record them. Why do you need to give them notice? They already notified you. Where is it in law that stipulates that it matters who's doing the recording?
- MichaelZuo 6y agoThis is an interesting point, some jurisdictions may indeed only require the notification in an ambiguous way, so regardless of whether it’s 2 way recording or 1 way it may be covered. Though this raises the question of whether companies that don’t accept 2 way recording but mandate 1 way recordings to their advantage are companies you should do business with.
- randomgoose 6y agoHow do you record the calls automatically? Do you have some app or plugin to do this conveniently?
- gsk22 6y agoI just use an Android call recording app. I enable it before I call customer support lines, and leave it off otherwise.
- smnrchrds 6y agoWhich app, and what Android version? Do you use a rooted device? The current Android version disabled access to call audio and broke all apps. Have they re-enabled them since?
- pontifier 6y agoI'm having huge problems with this right now. I was using an automatic call recorder, but my phone camera broke, and my carrier was limiting features due to the age of the phone. I broke down and upgraded. Big mistake! Call recording was utterly broken and will not work on that phone. Bought a different phone the next day... also broken. Can't seem to root either one. I'm out about $400 on this whole ordeal, and still can't record my calls again. I'm about to send Google the bill for these phones and the 12+ hours of my time that's been wasted because apparently Google has made call recording impossible on android 9 and 10.
- Spooky23 6y agoMake sure to ask the agent where they are sitting.