The additional problem is that organizations with bad UX frequently have a UX designed around the structure of the organization. When this happens, the UX is c

The additional problem is that organizations with bad UX frequently have a UX designed around the structure of the organization. When this happens, the UX is convenient for each part of the organization, and if they rebuild it they will naturally be tempted to rebuild it the same way. Everyone may know that the whole is less than the sum of its parts, but doing anything else requires fighting uphill against politics.