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Great comment. I will have to point out that aside from Apple Arcade, iOS has its own problems. Problems that could be easily rectified by Apple but they choos
by mthoms 6y ago
Great comment.
I will have to point out that aside from Apple Arcade, iOS has its own problems. Problems that could be easily rectified by Apple but they choose not to:
1) Apple's Family Sharing has an "Ask To Buy" feature but it doesn't work as the name suggests. The feature actually requires parental permission for every download. It's not just a simple notification that you can click yes/no on either.... After clicking the notification, the app store opens and you must approve it there. Now, Apple has an age classification system that I generally trust so I don't have any desire to review every download. I just want to prevent the kid from spending money.
IMHO, it's purposefully designed to add friction in order to discourage its use. After being interrupted three or four times with this in a single day while coding, I just turned it off.
2) If your child does make a purchase (including a recurring subscription), it is not possible for you, the credit card holder, to view the details or cancel it anywhere in Apple's interface. It's like it doesn't exist. If you miss Apple's receipt email (or it goes to spam) you might never know.
To cancel the subscription? The child must do so on his or her device. Do you trust your child to do this correctly? Remember - they've already been "tricked" once by the App developer and Apple.
How about having the child uninstall the app? That should cancel any associated subscriptions right? No, sorry.
So, really, you must do it. And you must do it on their phone. Are they at school? Make a note to remind yourself when they get home. Are they away at school entirely during the week? Make a note to do it when you see them on the weekend (in the meantime, the weekly renewing subscription has billed you once again). Good luck if you forget to do it. Or they forget their phone at school or.... the phone is lost/stolen.
The point being: If Apple is billing my credit card, it should be my right to see it in their interface and cancel it. Neither of which is even possible. It's like it doesn't exist.
Both of the above are obvious, intentional dark patterns. There are no good reasons why they can't work properly. It's blatantly anti-consumer, and frankly disgusting that Apple engages in this sort of thing (and this is coming from someone who'd be largely considered a "fanboy" otherwise).
- flipgimble 6y agoI agree that Apple does not have a reputation beyond reproach and your criticism is valid on all points. However they do have a consistent track record of putting more power and control in the user's hands in terms of privacy, security and controlling access to their personal device. So I do recommend Apple products to overwhelmed parents and older relatives that I would otherwise have to spend hours supporting. Quick google search (that apparently I've been to several times before) points me to a list of options on how to cancel subscriptions: https://support.apple.com/en-us/HT202039 https://support.apple.com/en-us/HT202039 But you are right that it takes more work to stop paying them money, that for example to swipe on the home screen and disable all push notifications from Facebook. The latter being something that doesn't impact Apple's revenue.
- mthoms 6y agoNone of those cancel options work, that's the point. There is no record or indication anywhere about the child's subscription. You have the same level of access to see, or cancel, what my child subscribes to as I do. That is... absolutely none. The only option is to open a support request, and they will cancel a subscription for you (it takes a couple of days). Gee, thanks Apple. If my credit card is being charged a recurring subscription, I should damn well be able to view or cancel that charge. Period. It's my credit card, and my account. It reminds me of the gym membership cancellation scams. The harder companies can make it to cancel, the less likely people will.