We use an open source product with a paid support contract. I took over admin of this tool last year and was shocked to find that we get a license year-to-year

We use an open source product with a paid support contract. I took over admin of this tool last year and was shocked to find that we get a license year-to-year for the product based on renewing our support contract. So, a free tool has a provisional, expiring license. I think this is kind of bull, personally. Especially given that we pay a 5 figure support contract in an effort to support dev efforts on the product. We generate minimal support requests. I recently found a bug in their product, their first line of support couldn't figure it out even though I sent them a detailed explanation along with a pointer to their source code where the fix should be. Maybe next year, I'll just fix my own bugs and not bother with the support contract . . .