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A quick story to illustrate why Apple will likely keep doing its thing despite Epic and any other criticism: My neighbor has two young teenage sons who are int
by flipgimble 6y ago
A quick story to illustrate why Apple will likely keep doing its thing despite Epic and any other criticism:
My neighbor has two young teenage sons who are into PC gaming, also Android tablets. They sometimes come to me with questions knowing that I'm in the industry. Several months ago there was an incident where the parent discovered over $2500 in credit card charges mostly due to in game purchases. A good chunk was on Fortnite V-Bucks but also some SuperCell games. They were able to request a refund for more than half, and it was a stressfull event for the family with a lot of disciplinary actions following. I was asked for advice on about any technical solutions to the problem. I was able to suggest monitoring credit card charges in realtime, some parental controls that were rather painful to setup. Another touchy subject was how to talk to and educate their kids about online spending.
This incident highlighted how unregulated and seemingly dangerous the Windows and Android platforms are to an average non-technical family. You need to install AntiVirus software, you have to worry about malware, you have to worry about kids installing random crapware that bogs down performance (remember the IE toolbars?). I have to say Amazon and Xbox Live parental controls are some of the most kafkaesque nightmares I've had to battle with.
I also see predatory techniques aimed at kids that have long been used by companies that are primary funded by in-app purchases. There is widely discussed concept of fun-pain in this genre of game development, where you induce some level of "pain" that would induce someone to pay money to alleviate it. Simple example is to eliminate wait time for artificial delays in game progression. Yes, in some ways Apple and this entire genre of mobile games, profited from it and is now trying to provide alternatives with the Apple Arcade model.
In comparison Apple and iOS provides a walled utopia for these families and justifies its tight controls as a method of providing that safe and worry free computing experience.
How many people bought an iPad for their older relatives because they were just tired of family tech support? Seems like it was enough for that to become a tired stereotype with a grain of truth.
I have sympathies for the idea of an open computing platform as a developer. I see the web and open source an excellent outlet for those that are willing to take on that level of responsibility with their devices.
However most takes on Apple in response to the Epic spat have been crude caricatures of a capricious monopolist robber baron type. I'm not in complete opposition to that idea, but that its not a particularly sophisticated or informative analysis, when their success clearly shows a market need for just this type of curated platform.
Also Epic knowingly violated terms of a contract that they agreed to when it suited them and are painting it as a moral imperative as opposed to an argument over money and how to extract it from customers.
- KindOne 6y ago>Several months ago there was an incident where the parent discovered over $2500 in credit card charges mostly due to in game purchases. This sounds more of a parenting issue. How and why did the kids have access to the credit card info?
- ryneandal 6y agoLocking down and/or outright refusing to enable purchases is one of the first steps taken when getting my kids new devices. The most recent setup of my daughter's new PC in Windows 10 was easier than it had been on iOS for her iPhone.
- KindOne 6y agoHow and why does your kids devices have access to your credit card info?
- flipgimble 6y agoI could give you a quick example but do you expect the answer to this repeated question changing the fact that this is a real issue for responsible and engaged parents? I was going to write more details, but I don't feel comfortable recounting other people's personal details. I could anonymize it but that would make it sound contrived. As someone who's daily job is consulting and helping solve tough technical problems for non-technical clients, I feel for these parents being overwhelmed. I can see how the technology is not always on their side when considering the marketing towards their kids and the type of e-commerce dark patterns.
- ryneandal 6y ago> I feel for these parents being overwhelmed. I concur. I work with ACLs and permissions on a daily basis, my wife doesn't. This affinity for permissions structures rears it's head when she is entirely frustrated when setting up whitelisting for my daughter's MS account.
- 6y ago