So? This is why service desk exists. And I say that as someone who previously worked in one. The key is that something being unsupported is clearly stated in th

So? This is why service desk exists. And I say that as someone who previously worked in one. The key is that something being unsupported is clearly stated in the software and enforced by everyone in the organization. If done correctly you’ll have no PR penalty as the majority will take the party of the organization, and a PR benefit if it works for people even when they know it “shouldn’t”.