I imagine there's a lot of 'free' users that are using the product to make a significant profit, as they seemed to quite precisely be cutting out the steps wher

I imagine there's a lot of 'free' users that are using the product to make a significant profit, as they seemed to quite precisely be cutting out the steps where they are part of a 'toolchain' and not just an 'all-in-one basics' solution. They're clearly also worried about the cloud costs that were incurred by the free users in various respects, which suggests that too many people were not paying for it vs. costs. That confusion, that misuse, is clearly their own fault for allowing it to happen at all. The quote you provide doesn't read as user-blaming to me, so I'm not sure how to respond to that point.